My comment regarding the "terrible support" from General Music regarding their products had nothing to do with my recent email to you, Dave. As you know, you and I have probably never talked before today. That comment is derived from YEARS of a lack of support from General Music, beginning in 1999 with the purchase of my first Equinox, through my last efforts to garner resolution of a technical issue in 2004. I have never, up until your email today, had a response from General Music despite innumerable inquiries and dead end phone calls. Sorry for the confusion.