I should point out that I've followed correct procedure and emailed (not phoned because of hearing difficulties on phones) both the supplier (Ketron UK) and also Ketron Italy.
Never had a response from either.
I have also posted on this forum where AJ had recommended numbering edited voices ( which also doesn't work but at least, the guy does make efforts to help).

If Ketrons support was as good as their products, I wouldn't look at any other make but, unfortunately, this support is sadly lacking.
Tony