Bernie,

Whichever dealer that provides these upgrades to customers should be able and willing to provide support to their customers for these in the event of drive failures (caused by normal usage of the equipment). We are already doing so for ours.

It is sad though that these upgrades can't just be produced without 'anti' copy mechanisms ... but in today's market, had this not been done, companies would sell just a hand full, and everyone would have them (as has been proven in the past) and that leaves very little (if any) resources to produce even more!