Have you called your distributor? have they contacted the factory about the problem?

If one of our UK customers contacts Ketron Italy the Italina office simply sends us a copy of the email/fax or whatever and leaves it to us to handle. Unless its an unusual situation they do not talk directly with end users from abroad.

so it may be down to your distributor...you are waisting energy here because there are no official Ketron people on SZ. AJ works for a retailer in the USA and I work for a distributor in the UK. We can point you in the right direction, but it is realy your distributor who should be sorting your problems out.