Originally posted by Tonewheeldude:
I am glad we don't have the same issues in the UK. The only problem from my point of view is that we have lost a couple of sales because of Synthzone.
I stand by what I have said though. Ketron Italy have worked closely with us. Sometimes they do not understand due to language difficulties so we have to persevere. However much of the problems experienced by owners here could be avoided by the distributor stocking parts (as ketron UK do).
One thing I have learned is not to rely on emails completely as its not unusual for them to get lost in the system (I have about 6000 emails per week go into my junk box - I still have to scan through them as customers messages sometimes end up in there). Often its simpler just telephone the factory directly.
TWD,
You haven't lost sales through SZ. You need to look a lot deeper. It's in there somewhere. If Ketron get their house in order things will happen for you both, if they don't it won't. As anyone actually said to you that the problems people are having which are voiced on SZ have deterred them from buying an Audya, if the answer is yes, then they have been saved from a baptism of fire and SZ is worth its weight in Gold. In the UK car industry it’s called “THE WHICH CAR MAGZINE” it tells you which is best and reveals warts and all! You will not lose sales if your service is good, if you service is crap you don’t desire to be in business. This is 2010 not 1850!
[This message has been edited by Tony Hughes (edited 07-04-2010).]
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