Well, if you have read my posts, you know that Ketron Italy has not helped me with my SD3 problem in over two years. Ted and AJ couldn't help me, so much for the distributor end of things, but at least they tried. Ketron Italy has answered me twice in 2 years and over 35 seperate communications (between myself and the distributor and Ketron Italy) each time asking me to restate the problem (which further makes me believe they never really took it seriously) and never getting back an answer. While I love the sounds of the SD3, I stand by my experiences with Ketron, and my own opinions, and state that as far as I am concerned, Ketron Italy customer service is terrible, products seem to be released before thoroughly alpha and beta tested (see Audya problems). It's really too bad because their sounds are, in my opinion, the best. Too bad they are killing whatever good will they had.