Originally posted by Joe0710:
TWD,
in this case I would expect from Ketron at least something like:
Dear Customer, thank you very much for request. Your request has been forwarded to your local distributor......will contact you on short notice.
With such a simple mail, Ketron could at least kill two birds with one stone:
- improvement of customers satisfaction
- frustration level will decrease, as customers are able to contact the local distributor with a reference, in case that the distributor will not contact the customer.
Is this too much to ask for?
Joe
Joe through all the red mist we all missed this one 10 out of 10 you must be in sales, you are 100% right and to answer you they never do what you said why. Marcello must be bombarded by emails with problems, Europe is awash with Audya, UK and USA are playing at it, anyway we don't speak the language that perhaps the problem. I have searched for all kind of excuse for them but run out of ideas.
[This message has been edited by Tony Hughes (edited 07-03-2010).]
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