Originally posted by Tonewheeldude:
not sure how many times i need to tell you people: KETRON ITALY JUST FORWARD EMAILS TO THE LOCAL DISTRIBUTOR
[This message has been edited by Tonewheeldude (edited 07-02-2010).]
TWD,
in this case I would expect from Ketron at least something like:
Dear Customer, thank you very much for your request. Your request has been forwarded to your local distributor......will contact you on short notice.
With such a simple mail, Ketron could at least kill two birds with one stone:
- improvement of customers satisfaction
- frustration level will decrease, as customers are able to contact the local distributor with a reference, in case that the distributor will not contact the customer.
Is this too much to ask for?
Joe
[This message has been edited by Joe0710 (edited 07-04-2010).]
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