He might email if he has time, however you can't just take it for granted he will reply, or start complaining Ketron are not bothering to reply, its hardly fair to expect the guy to answer emails from all over the world. The UK distributor is resposible for questions you may ask.

from you original message it appeared Ketron do not bother answering their customers which is not true. They forward all emails recieved from the UK to our office and we reply from there.