Jim,

from my point of view it is not the problem with the Audya we have, it is the problem with Ketron we have. Certainly, there are some problems with the Audya, especially that it was released too early with a lot of bugs. At this point I will take up the cudgels for the developers, sometimes, especially if you working with new technologies, the effort for SW development can be completely underestimated. But at that point I, as a loyal Ketron customer, expect from Ketron to act professional with a adequate support. My main problems:

1) Support
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Very poor customer support, e.g. E-Mails getting not be answered (I've got never ever any answer on a request sent directly to Ketron)

2) Unreliability
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We are now again nearly 8 weeks after Musikmesse, where is the rest of OS4? - please no excuses that we have OS4

3) Information policy
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Support people, currently the only voice to the customers (probably not on the payroll of Ketron) are not properly informed from Ketron of what is going on. There is a lot of misinformation around

4) The Customer
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At Ketron, the Customer is not the King, the customer seems to be annoying!


Joe

[This message has been edited by Joe0710 (edited 05-23-2010).]