Skude, I have given you the phone number for Ketron Italy - If your own distributor (USA) will not help, please call Ketron yourself and refuse to get off of the phone until you speak to someone who will assist you.

Stop complaining and take action yourself by picking up the phone...its not that hard. Do not allow yourself to be fobbed off by others! How do you even know that this so called Ketron technician has been in contact with the factory at all?