AJ -
I think within The Pro's response lies the answer. He's been around a long time and involved with keyboards for many years. He plays professionally and knows what he is doing. He's familiar with the big brands and knows intricate details about the differences between a Tyros MegaVoice and a 9000 Pro sample.
And he refers to your company as KEYtron. This is in NO way a knock on the Pro. It goes to show you that here in the states we know extremely little about Ketron. We've heard the name, the same as we've heard about the Kia Sophia automobile, but that's about it. We don't know anything about the company and aren't really interested in finding more out because you have so little prescence.
I bought a Ketron because it is the DeFacto standard for accordionists. It's modular and is perfect for playing the accordion. I would never have purchased a Ketron keyboard. I'd go with Yamaha because of the ubiquity of Yamaha outlets, service centers, support groups, and parts. I might go with a Korg because I do know that name. Ketron? No way.
I have been trying to get an answer to a very rudimentary problem with my Ketron that is actually causing my sound to suck. I had to work elaborate work-arounds to use my Millenium's accordion sounds rather than the Ketron's because I can't get bellow expression from the Ketron sounds. I finally gave up.
I bought a Yamaha AW16G DAW and have had EVERY question answered by user groups on the spot. You can't beat that kind of support.
By the way, I LOVE my XD3 and it has given me unlimited joy and people love listening to it. I'm glad I bought it but I'll be honest: If Yamaha had a module version of the 9000 or Tyros, I'd sell the Ketron and buy the Yamaha in a heartbeat. My Ketron screen flickers from bright to faint periodically and every time it does it I dread the fact that the whole thing might die. I can't imagine trying to get it repaired.
Thanks.
Tommy